Illustration on Interest Free Period

Interest free period will not be available if you have not paid the previous months outstanding amount in entirety. Interest free period from the start of the purchase date shall not exceed 47 Days (50 days including grace period). Payment Due Date on your Card is 19 days after the Statement Date (Please check your statement for your exact Payment Due Date). Therefore the free credit period can range from 20-50 days depending on your Payment Due Date.

Illustrative example for Interest free period calculation

For a statement for the period 14th Oct to 13th Nov, the payment due date is 2nd Dec. Assuming you have paid your previous month’s dues in full, the interest free period would be: For the purchase dated 14th Oct, interest free grace period is from 14th Oct to 2nd Dec = 50 days and for the purchase dated 22nd Oct, interest free grace period is from 22nd Oct to 2nd Dec = 41 days

Bill Statement

BOBCARD is currently being issued for the billing cycles of 1st, 7th, 13th, 16th, 18th, or 25th of the month as per discretion of BOBCARD LIMITED. The cardholder has a one-time option to change the existing billing cycle as available. Cardholder may write to care@uni.club for a change in the billing cycle. The Billing statement shall be sent monthly through email to the registered mail address of the Cardholder. You can view the billing statement in the App. It will contain a break-up of all purchases, repayments, fees, interest charges, refunds and taxes. In case the Card was not used in a month, the statement will mention there were no spends in that month. The App also has an option to view the statement in PDF format, which can then be downloaded from the mobile phone.If the cardholder requires a duplicate copy of the Billing Statement, then the cardholder shall email such request to care@uni.club. The hard copy of the Billing Statement shall be sent within seven days from the date of acknowledgement of request

Illustration

If the bill generation date is 1st of the month, then due date will be 20th of the month i.e. 19 days from bill generation date. Non-receipt of bill does not absolve the Cardholder of his/her obligations and liabilities under this agreement and the Cardholder shall be solely liable to settle the outstanding balance on the card within the due date.

Mode of Sending Statement

Your bill statement will be sent to your registered email address on a monthly basis. You can also access it via the Uni app.

Minimum Amount Due

If you need more time to pay your full Billed Amount, you can choose to clear your bill by paying Minimum Amount Due instead. In this case, the remaining amount will be carried over to the succeeding months. Making only the minimum payment every month would result in the repayment stretching over months / years with consequential compounded interest payment on your outstanding balance.If the Cardholder pays more than the Minimum Amount Due but less than the Total Amount Due by the Due date, then no late Fee will be charged. Minimum Amount Due will be 5% of the outstanding balance plus the total of all card fees, charges, and any unpaid Minimum Amount Due from previous statements.

Mode of Payment

You can use the Uni app to make payments towards your card. In the app, you will find options to pay via UPI, Net Banking and Debit Card. You can also pay via third party apps such as CRED, Paytm etc. Please exercise due caution and refrain from making payments through modes other than those authorised by us. However BOBCARD/Uni will not be responsible for delay in credit updation due to the availing of amount mode not mentioned here. Actual date of credit will be on which the date of payment will be received in the system.

Billing Disputes Resolution

All the contents of the statement will be deemed to be correct and accepted if you do not inform us of any discrepancies within 30 (Thirty) days of the statement date. In the event of billing disputes/discrepancies, BOBCARD shall investigate and confirm the liability for such transactions. For certain disputes, BOBCARD may, at its sole discretion, offer a temporary credit during the period of investigation, which may be reversed along with applicable charges subject to the outcome of the investigation. GST levied will not be reversed on any dispute on fees / charges or interest.

TDS on Cash Withdrawals above ₹1 Crore

With effect from 1 September 2019, TDS of 2% is applicable on aggregate Cash Withdrawals exceeding ₹1 Crore from all accounts and cards with BOBCARD in a particular financial year.

Complete Postal Address of Card Issuer

BOBCARD LIMITED (formerly known as BOB Financial Solutions Limited )
15th Floor, 1502/1503/1504, DLH Park,
S.V. Road, Goregaon West,
Mumbai – 400104

Customer Service & Grievance Resolution

Level 1
Customer Service Number 080-6821-6821
WhatsApp on 7026022022
TAT: Within 24 hours

Level 2
Email ID: care@uni.club
TAT: 7(seven) days
If your grievance is not satisfactorily resolved after reaching out to the above channels you may reach out to BOBCARD as follows:
Designation: Grievance Redressal officer
Email id: escalations@bobcard.co.in
BOBCARD Address: BOBCARD LIMITED (formerly known as BOB Financial Solutions Limited )
15th Floor, 1502/1503/1504, DLH Park,
S.V. Road, Goregaon West,
Mumbai – 400104
TAT: 5 (five) to 7 (seven) days